Maker & Supplier Agreement
Last updated: 2 October 2026
This agreement governs the relationship between Esna alyawm Establishment («Esna») and every maker or supplier («the provider») offering services or products through the platform, and is read together with the General Terms & Conditions. Accepting it is a condition of using the platform as a maker or supplier.
Acceptance and scope
The provider accepts this agreement on signing up, or on the acceptance screen when a new version is issued; Esna records the version accepted and the time. The agreement applies to every quote the provider sends and every order they carry out through the platform.
The provider's details
The provider gives accurate, up-to-date information about themselves and their business, including where applicable the commercial registration number, the VAT number, and the IBAN for receiving payouts. The «Verified» badge is granted only once the commercial registration is checked.
Quotes
The provider is bound by each quote they send, on its written terms: the price, VAT where applicable, the delivery date, and the payment method; a quote may be withdrawn before the customer accepts it. When the customer accepts a quote, an order binding on both sides is created, running on the windows and numbers in force when the quote was sent — among them the delay terms and the commission rate, shown to the provider before sending.
Esna's commission
Joining and listing are free. When an order is completed through Esna, a commission of 5% of the quoted price before VAT is deducted from the provider's dues; the rate is fixed on the quote when it is sent. The customer pays only the quoted price, and Esna covers the payment gateway's fees out of its commission.
Dues and when they are paid
Esna holds the customer's payment. The provider's dues become payable once the order is confirmed: 3 days after delivery if the customer has reported no problem, or sooner if the customer confirms receipt. Dues are paid, after the commission and any delay penalty, by bank transfer to the IBAN on the provider's account, and the transfer reference appears on the order. On 50%-advance orders, the advance is transferred one day after payment or on delivery — whichever comes first — except the commission, which stays held until the order is confirmed; the balance is transferred after the customer pays it, once the order is confirmed. A dispute holds any transfer until it is decided.
Delay penalty
If the provider is late for the agreed delivery date, a penalty of 1% of the accepted quote price (before VAT) counts for each late day after one day from the date, up to 20% of the price. It is deducted from the provider's dues and returned to the customer in full; Esna keeps none of it. The provider may ask once, on or before the agreed date, to extend it, giving a reason; if the customer accepts, the new date replaces the old one with no penalty for the extension.
Delivery
A hand delivery is recorded by entering the receipt code the customer gives on receiving the part; a shipped delivery by the tracking number and a photo of the part. The code is asked for only at the hand-over, and the provider enters it before leaving the part with the customer. Lateness stops counting when the delivery is recorded, and from then the customer may report a problem within 3 days.
Quality and conformity
The provider carries out each order to a professional standard, conforming to the specifications, quantities and dates in the request and the accepted quote, and delivers it intact. The provider alone is responsible for the quality, conformity and safety of the work.
Licences and the law
The provider obtains the licences and permits the law requires for what they make or supply, and refuses any prohibited order, including weapons and their parts, and counterfeit or IP-infringing products.
Intellectual property and the portfolio
The customer's files and designs remain the customer's; the provider may use them only to carry out the order and may not share them. The provider may show photos of the finished part in their portfolio only if the customer agreed when publishing the request — a choice that cannot change after publishing.
Content
The provider's profile, quotes and messages must be accurate, decent and lawful. Esna may remove any offending content.
Suspension and closing the account
Esna may suspend the provider's account or limit its visibility for breaching this agreement or the general terms, for repeated disputes decided against the provider, or for inaccurate information, while still paying what is due for orders carried out under this agreement. The provider may ask to delete their account at any time; their obligations on open orders remain.
Disputes
When the customer reports a problem within the window, or asks Esna to step in on an order late beyond the grace period, a dispute opens, visible to both sides and Esna's admins; each side submits its evidence, and whatever Esna holds for the order stays on hold until it is decided. Esna decides: a refund of everything it holds for the order — on an advance order, with any unpaid balance waived — a partial refund, or payment to the provider. Esna's decision is final within the platform, without prejudice to either side's right to go to the competent authorities.
Changes to this agreement
Esna may change this agreement; the provider is asked to accept the new version on their next visit, and changes never touch orders already in flight.
Governing law and jurisdiction
This agreement is governed by the laws of the Kingdom of Saudi Arabia, and the competent courts in Riyadh have jurisdiction.